Free Shipping On All Prepaid Orders

FAQs

Welcome to the Cazzkaro Help-desk. Browse through the answers to Frequently Asked Questions or send in an email to care@cazzkaro.com with your query and we'll get back to you!

Orders

How do I place my order?

  • Once you have decided on the product that you’d like to purchase from us, please select the Size that you wish to buy. 
  • Select Add to Cart to add the product to your shopping cart. If there are other products that you’d also like to purchase from us or make changes to the current order, choose Continue Shopping or Update. For single product purchase, you can directly opt for Buy it Now.
  • Select Checkout to buy the product. Submit your shipping address, select a mode of payment, and confirm your order with by making the payment. 

How do I know that my order was successfully placed?

  • You will be redirected to order confirmation page after placing your order
  • You will receive an E-mail confirmation to the e-mail id you signed up with.
  • You will receive SMS confirmation on your registered mobile number.
  • You will receive another confirmation once we ship your order. 

How can I check the status of my current order?

Once the order has been dispatched, you will receive a confirmation mail on your registered e-mail id, along with all tracking information.

Why is my order not yet packed/shipped?

It usually takes us anywhere between 4 to 5 working days before the shipment goes out from our warehouse.
If this timeline is exceeded please share your query in detail along with the order id number. We will address the query and get back to you in the next 24 hours.

How do I modify my already placed order?

You will only be able to modify your order, if you want to change size of the item to a bigger/smaller one. To modify the order write to us at care@cazzkaro.com with subject: OrderID/Modify within 2 days of placing the order. For other modifications  please check our Returns and Exchange Policy for more information.

What is the order process for bulk/custom orders?

Write to us at hello@cazzkaro.com for inquiries related to bulk/custom orders.

Payments

What are the available payment options?

Cazzkaro has multiple payment options. You can pay for your purchase using UPI, Debit/Credit Card, Netbanking, Wallet or Cash on Delivery. For online payments, be can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times. For Cash on Delivery, you will be charged additional ₹50 as a convenience fee.

Are there any hidden charges when I make a purchase?

No, there are no additional charges when you purchase on cazzkaro.com

How do I pay using a Credit/Debit card?

To pay using Credit/Debit Cards at checkout, provide your card number, expiry date and 3-digit CVV. You will then be redirected to your bank's secure online page to complete the transaction. Note that you can rest assured that our trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

How does Cash on Delivery work?

If you opt for Cash on Delivery/COD payment method, an additional charge of ₹50 will be added as a convenience fee.

Delivery

What is the estimated delivery time?

Products bought on cazzkaro.com are delivered within 8-10 working days. Working days exclude holidays and weekends. Estimated delivery may vary depending on destination to which the order needs to be shipped.

How does the delivery process work?

We deliver through our courier partner companies. After the order is processed at our warehouse, it is picked up by our aforesaid partner. Once it is shipped, you will receive an e-mail with the tracking details for the order.

How much do I pay for shipping?

We do not charge additionally for shipping. So, you pay nothing!

How do I get my order tracking details?

We will share the tracking details through an e-mail once it is picked up by our courier partner.

Why is my order shipped but not yet delivered?

We apologize for the inconvenience. Please share your query in detail along with the order id number to care@cazzkaro.com. We will get back to you in the next 24 hours.

Why have I not received an order confirmation?

If your order has been placed, don't worry we will get back to you with an e-mail and message confirmation soon.

How do I modify my shipping details?

We generally don't modify shipping details after the order has been placed. However, we could try to make an exception. So write to us with details about your issue at care@cazzkaro.com and we'll see what can be done.

I have placed multiple orders, but haven't received them all?

Multiple orders are split to ensure there is no delay in shipping the order which is ready. The rest should be arriving soon.

Do you ship internationally?

Nope, we don't right now. However share details of your requirement with us at hello@cazzkaro.com, and we'll get back to you if it is possible.

Returns, Exchange & Refunds

How do I return a product I purchased on Cazzkaro?

We accept returns within 10 days of the receipt of order. Please ensure while returning the product the packaging is intact the way it was delivered. To return order, please write to us at care@cazzkaro.com

Once we have validated and confirmed the return process, you will have to self ship the product to the following address:

Cazzkaro Brands Private Limited
7A, Bentinck Street
2nd Floor, Old Wing
Kolkata: 700001

We will not entertain return of products/items damaged after delivery. Only manufacturing defects will be accepted for return/exchange. The items to be returned must be unworn, unwashed and undamaged. Damages due to neglect, improper usage will not be covered by our Returns Policy.  

How do I exchange a product I purchased on Cazzkaro?

We do not have an exchange policy. Please place a return and refund request.

What do I do if I received a damaged product? 

We take utmost care of our product quality. If however, you have received a defective product, please write to us at care@cazzkaro.com and we will arrange to replace the product. 

Can I self ship the product for return?

Yes, you have to self ship the products for return after receiving confirmation mail approving return of product.  .

When will I get the refund for my returned product?

Once we receive the returned product, we will inspect it for damages. On approval by our team, we will initiate the refund process. It can take anywhere between 3-10 days.

I haven't received my refund yet, what should I do?

Your refund will reach your bank account within 3-10 working days. If it has been longer, please reach out to us at care@cazzkaro.com, and we will investigate.

Where will I receive the refund?

NEFT refund process takes 72 hours.Payment Gateway refund process takes 7 to 10 working days excluding Saturdays/Sundays and Bank Holidays. You can opt for the most suitable payment for you while requesting return of the product.